Responsible Gaming
at Jilipar
Gaming on Jilipar should always be fun, not stressful. We take our duty of care seriously — every Filipino player on our platform has access to tools, resources, and support to keep their gaming experience healthy and in control.
Gaming Should Be Entertainment, Not Escape
At Jilipar, we believe that online gaming is at its best when it stays fun. Whether you're playing Dragon Tiger, spinning through Midas Fortune, or trying your luck on God Fish Slicing, the experience should always feel like a choice — not a compulsion.
Problem gambling is a real concern in the Philippines, and Jilipar takes its responsibility seriously. We operate under a PAGCOR-recognized framework that requires us to implement responsible gaming measures, and we go beyond the minimum requirements because we genuinely care about the wellbeing of every Filipino player on our platform.
This page outlines the tools available to you, the warning signs to watch for, and how to get help if you or someone you know needs it. We encourage every Jilipar player — whether you're based in Manila, Cebu, Davao, or anywhere else in the Philippines — to read through this information and use the tools available to you.
Our Core Principles
- Gaming is entertainment — it should never be seen as a way to earn income or solve financial problems.
- Only play with money you can afford to lose — never use rent money, savings, or borrowed funds to gamble.
- Set limits before you start — decide on a budget and a time limit before each session.
- Take regular breaks — step away from the screen, especially during long sessions.
- Never chase losses — if you've hit your limit for the day, stop. Tomorrow is another day.
🛡️ Jilipar's Responsible Gaming Pledge: We will never market to players who have self-excluded. We will never send promotional offers designed to encourage players to exceed their stated limits. We will act promptly on any responsible gaming request — no delays, no runaround.
Quick Self-Check
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use our responsible gaming tools or seek support.
Do you spend more money on gaming than you originally planned?
Do you feel restless or irritable when you try to cut down on gaming?
Have you ever lied to family or friends about how much you gamble?
Do you gamble to escape problems or relieve feelings of stress or anxiety?
Have you ever borrowed money or sold something to fund your gaming?
If you answered yes to any of these, please read on and consider using our self-exclusion or limit tools below.
Your Responsible Gaming Toolkit
Jilipar gives every registered player direct access to these tools from within their account settings. No waiting, no approval needed — you're in control.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in Philippine Peso (PHP) directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Session Time Limits
Set a maximum session duration so Jilipar will remind you — or automatically log you out — when your chosen time is up. Whether it's 30 minutes or 2 hours, this tool helps you stay aware of how long you've been playing without having to watch the clock yourself.
Loss Limits
Define the maximum amount in PHP you are willing to lose within a set period. When your loss limit is reached, your account will be temporarily restricted from further wagering for the remainder of that period. This is one of the most effective tools for preventing chasing behavior.
Cool-Off Period
Need a short break? A cool-off period temporarily suspends your Jilipar account for a period of your choosing — from 24 hours up to 6 weeks. During this time you cannot log in, deposit, or place wagers. This is ideal if you feel your gaming is getting a bit too frequent.
Self-Exclusion
Self-exclusion is a formal, longer-term measure that closes your Jilipar account for a minimum of 6 months, up to a permanent exclusion. Once activated, it cannot be reversed during the exclusion period. We will also remove you from all marketing lists immediately. Contact our support team to activate self-exclusion.
Reality Check & History
View your full gaming history — sessions, wagers, wins, and losses — at any time from your account dashboard. Reality check notifications can be set to pop up at regular intervals during play, showing you how long you've been playing and your net result for the session.
How to Activate Self-Exclusion
Activating self-exclusion on Jilipar is straightforward. You can do it yourself through your account settings, or contact our support team for immediate assistance. Here's how:
Log in to Your Jilipar Account
Go to jilipar.com and log in using your registered email and password. If you are having trouble logging in, contact our 24/7 live chat support team directly.
Go to Account Settings
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab.
Select Self-Exclusion
Under the Responsible Gaming tab, select "Self-Exclusion." Choose your exclusion period — 6 months, 1 year, 3 years, or permanent. Read the terms carefully before confirming.
Confirm Your Request
Confirm your identity and submit the request. Your account will be suspended immediately. You will receive a confirmation email. All pending withdrawals will be processed to your registered GCash, PayMaya, or bank account.
Need Immediate Help?
If you need your account suspended right now and cannot access your settings, contact our live chat support team. We will action your self-exclusion request immediately — no questions asked, no delays.
⚠️ Important: Self-exclusion on Jilipar applies to your Jilipar account only. If you are concerned about problem gambling across multiple platforms, we strongly encourage you to also contact PAGCOR's responsible gaming program, which can assist with broader exclusion measures across PAGCOR-licensed operators in the Philippines.
Warning Signs of Problem Gambling
Recognizing the signs early makes a big difference. Watch out for these patterns in yourself or someone you care about:
Spending beyond your means — regularly depositing more than you planned, or using money set aside for bills, groceries, or family needs to fund gaming sessions.
Chasing losses — continuing to play or increasing bet sizes after a losing streak in an attempt to win back what was lost. This is one of the most common and dangerous patterns.
Neglecting responsibilities — missing work, school, or family commitments because of gaming, or spending time gaming that was meant for other important activities.
Secrecy and dishonesty — hiding gaming activity from family members, lying about how much time or money is spent, or feeling ashamed or defensive when the topic comes up.
Emotional dependence — feeling anxious, irritable, or depressed when not gaming, or using gaming as the primary way to cope with stress, loneliness, or difficult emotions.
Borrowing to gamble — taking out loans, borrowing from friends or family, or using credit cards specifically to fund gaming activity.
Strict Age Verification
Under Philippine law and PAGCOR regulations, online gambling is strictly restricted to persons who are 21 years of age or older. Jilipar enforces this requirement rigorously through a mandatory Know Your Customer (KYC) verification process that every new player must complete before making their first deposit.
During KYC verification, you will be required to submit a valid Philippine government-issued ID — such as your PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, or PRC ID — along with a selfie for facial verification. Accounts that cannot be verified as belonging to a person aged 21 or above will be permanently closed and any deposits returned.
Protecting Minors
If you share a device with younger family members, we strongly recommend enabling parental controls or device-level restrictions to prevent access to the Jilipar platform. Do not share your Jilipar login credentials with anyone, including family members who may be under 21.
If you suspect that a minor has accessed or registered on the Jilipar platform, please contact our support team immediately. We take underage gambling extremely seriously and will act on any such report without delay.
Zero Tolerance: Any account found to belong to a person under 21 years of age will be immediately and permanently closed. All funds in the account will be forfeited in accordance with our Terms and Conditions and applicable Philippine law.
Support Resources in the Philippines
You don't have to deal with problem gambling alone. These organizations provide confidential support to Filipinos affected by gambling-related issues.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for players across all PAGCOR-licensed and recognized platforms. PAGCOR's responsible gaming framework includes player education, self-exclusion coordination, and operator compliance monitoring.
Contact PAGCOR directly through their official government channels for information on their responsible gaming program and multi-operator exclusion options.
National Center for Mental Health
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services to Filipinos, including support for behavioral addictions such as problem gambling. Their crisis hotline is available to anyone in the Philippines who needs immediate mental health support.
NCMH Crisis Hotline: 1553 (available 24/7 for crisis support)
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in Manila, Quezon City, Makati, Cebu, and other cities across the Philippines.
Meetings are free, confidential, and open to anyone who has a desire to stop gambling.
Jilipar Support Team
Our dedicated responsible gaming support team is available 24/7 via live chat on the Jilipar platform. Whether you want to set limits, request a cool-off period, activate self-exclusion, or simply talk through your concerns, our team is trained to assist you with empathy and without judgment.
You can also reach us by email: [email protected] — plain text, not a link.
Play Smart. Play Safe. Play on Jilipar.
Jilipar is built for Filipino players who want great games and a platform they can trust. Register today and enjoy our full suite of responsible gaming tools from day one — GCash and PayMaya accepted.
21+ only | Play responsibly | Self-exclusion available anytime | PAGCOR-recognized platform