Jilipar Privacy Policy

1 Introduction

Jilipar ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our online gaming platform at jilipar.com and through the Jilipar mobile application. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data in connection with your use of the Jilipar platform.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It should be read together with our Terms and Conditions, which govern your use of the Jilipar platform.

By registering an account on Jilipar or by continuing to use the platform after any update to this Privacy Policy, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Jilipar platform.

2 Data Controller

For the purposes of the Data Privacy Act of 2012, Jilipar is the personal information controller in respect of the personal data collected through the Jilipar platform. As the personal information controller, Jilipar determines the purposes and means of processing your personal data.

Jilipar operates under a PAGCOR-recognized licensing framework. Our data processing activities are conducted in accordance with PAGCOR regulatory requirements, which include obligations relating to player identity verification, anti-money laundering compliance, and responsible gaming.

If you have any questions about how Jilipar processes your personal data , please contact our Data Protection Officer using the details provided in Section 15 of this Privacy Policy.

3 Personal Data We Collect

Jilipar collects the following categories of personal data in connection with your use of the platform:

3.1 Identity and Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Philippine residential address (barangay, city/municipality, province)
• Government-issued ID type and number (e.g., PhilSys National ID, passport, driver's license, SSS ID, GSIS ID, PRC ID)

3.2 Contact Data

• Email address
• Mobile number registered in the Philippines

3.3 Financial and Payment Data

• GCash or PayMaya mobile wallet number
• Bank account details for BPI, BDO, or Metrobank transfers (account name and number only)
• Transaction history including deposits, withdrawals, and wager amounts in Philippine Peso (PHP)

3.4 Gaming and Activity Data

• Game session history, including games played, wager amounts, wins, and losses
• Bonus and promotion usage history
• Loyalty Program tier status and points balance
• Responsible gaming settings and self-exclusion records

3.5 Technical and Device Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Unique device identifiers
• Session timestamps and duration
• Referring URL and pages visited within the Jilipar platform

3.6 Communications Data

• Records of communications between you and Jilipar support, including live chat transcripts and email correspondence
• Survey responses and feedback submitted through the platform

4 How We Collect Your Data

Jilipar collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar tracking technologies when you access and use the Jilipar website or mobile application. See Section 10 for our full Cookies policy.
• From third-party service providers — including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), and fraud detection services, who may share data with us in connection with your account.
• From regulatory authorities — including PAGCOR and the Anti-Money Laundering Council (AMLC), where required by law.

5 Purposes of Processing

Jilipar processes your personal data for the following purposes:

6 Legal Basis for Processing

Jilipar processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your Jilipar account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), PAGCOR regulatory requirements, and the Data Privacy Act of 2012 itself.
• Legitimate interests: Processing is necessary for Jilipar's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving our services, provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Sharing and Disclosure

Jilipar does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

7.1 Service Providers

We engage trusted third-party service providers to assist in operating the Jilipar platform, including identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platforms, and analytics providers. These providers are contractually bound to process your data only on our instructions and in accordance with the Data Privacy Act of 2012.

7.2 Regulatory and Law Enforcement Authorities

Jilipar may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where permitted by law.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of Jilipar's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.

7.4 With Your Consent

We may share your personal data with other third parties where you have given your explicit consent to such sharing.

8 Data Retention

Jilipar retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulation. The following retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and the Anti-Money Laundering Act.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and its implementing rules.
• Gaming activity data: Retained for three (3) years from the date of the relevant gaming session, unless a longer period is required for dispute resolution or regulatory purposes.
• Communications data: Retained for two (2) years from the date of the communication, unless relevant to an ongoing dispute or investigation.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures.

9 Data Security

Jilipar implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Jilipar platform
• Encryption of sensitive data at rest, including payment information and government ID data
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and penetration testing of the Jilipar platform
• Multi-factor authentication options for player accounts
• Continuous monitoring for suspicious activity and unauthorized access attempts

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Jilipar will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.

10 Cookies and Tracking Technologies

Jilipar uses cookies and similar tracking technologies on our website and mobile application. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our platform.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the Jilipar platform, including session management, login authentication, and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Jilipar platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Marketing cookies: Used to deliver relevant promotional content within the Jilipar platform. These are only set with your consent.

10.2 Managing Cookies

You can control non-essential cookies through your browser settings or through the cookie preference center available on the Jilipar platform. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are required for the platform to operate.

11 Minors and Age Restriction

The Jilipar platform is strictly intended for persons who are at least 21 years of age, in accordance with Philippine gaming regulations. Jilipar does not knowingly collect personal data from persons under 21 years of age.

If Jilipar becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued on such an account will be forfeited.

If you are a parent or guardian and believe that a minor has registered on the Jilipar platform, please contact our support team immediately so that we can take appropriate action.

12 Exercising Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Jilipar:

• Right to be informed: The right to know whether Jilipar holds personal data about you and to receive information about how it is processed — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data Jilipar holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure or blocking: The right to request deletion or blocking of personal data that is unlawfully processed or no longer necessary, subject to our legal retention obligations.
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format.
• Right to damages: The right to claim compensation for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

13 Cross-Border Data Transfers

Some of Jilipar's service providers, including cloud hosting and analytics providers, may process your personal data outside of the Philippines. Where personal data is transferred to a foreign country, Jilipar ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Data Privacy Act of 2012.

Jilipar will not transfer your personal data to a foreign country unless we are satisfied that adequate protections are in place and, where required, the transfer has been authorized by the National Privacy Commission.

14 Changes to This Privacy Policy

Jilipar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

Where changes are material, Jilipar will notify you by email or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the Jilipar platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how Jilipar protects your personal data.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by Jilipar, please contact our Data Protection Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and ensuring compliance with its provisions.

For general account support, responsible gaming assistance, or other inquiries, please visit our FAQ page or contact our support team through the live chat feature on the Jilipar platform.